Privacy Policy + Terms

Privacy Policy and Terms

Privacy Policy

What we collect

When you visit or purchase from our website, we may collect:

  • Contact details (name, email, phone number)

  • Shipping and billing address

  • Order details and purchase history

  • Device and browsing data (e.g. pages visited, approximate location, browser type)

How we use your information

We use your information to:

  • Process and fulfil orders

  • Provide tracking and customer support

  • Communicate about your order

  • Improve website performance and customer experience

  • Send marketing emails if you opt in (you can unsubscribe anytime)

Fulfilment and service providers

To run our store, we share relevant order information with trusted providers, including:

  • Our fulfilment partner (for production and shipping)

  • Payment processors (to securely process payments)

  • Email and analytics tools (to help us communicate and improve performance)

We only share what is needed to provide the service.

Cookies

We use cookies and similar technologies to:

  • Enable site functionality (such as cart and checkout)

  • Understand how visitors use the site

  • Support marketing and analytics

You can control cookies through your browser settings.

Data security

We take reasonable steps to protect your personal information. No online system can be guaranteed 100 percent secure, but we work with reputable providers and limit access to necessary parties.

International customers

If you are located outside Australia, your information may be processed in other countries as part of order fulfilment and website operations.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting hello@hueco.art.

Contact

For privacy enquiries, contact: hello@hueco.art

 

Terms and Conditions

General

By using this website and placing an order, you agree to these Terms and Conditions.

Products and colour variation

We do our best to represent products accurately. Colours may appear slightly different on screen compared to the final printed product due to display settings and print processes.

Pricing and currency

Prices are displayed in [AUD/USD as shown on your site]. If you are shopping from outside Australia, your bank may apply conversion fees depending on your payment method.

We reserve the right to update pricing at any time. Price changes do not affect orders already placed.

Orders and production

Orders are typically sent to production shortly after purchase. Once production begins, changes and cancellations may not be possible.

Shipping

Shipping timeframes are estimates and not guarantees. We are not responsible for delays caused by carriers, customs processing, or events outside our control.

Returns and replacements

Our Returns and Replacements policy forms part of these Terms. In summary, we provide replacements for damaged, defective, or incorrect items when reported within the stated timeframe.

Intellectual property

All artwork, designs, images, and content on this website are owned by HueCo (or licensed to us). You may not copy, reproduce, or use our content without written permission.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss. Our maximum liability for any claim is limited to the amount paid for the product in question.

Governing law

These Terms are governed by the laws of Australia and the state/territory where we are based. New South Wales

Contact

For support, contact: hello@hueco.art